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Summary of Qualifications
- Experience in designing user experiences for systems and products in both digital and non-digital spaces
- Cross-discipline knowledge of IA, User Research, UI design, Usability Testing, Web/Mobile technologies and HCI principles
- Good understanding of customers and championing their needs in product planning and decision making
- Skillful in framing problems and questions in new ways to encourage creative thinking
- Experienced in conducting workshops with product leaders to gain an understanding of business goals and strategy
- Skillful in evaluating the impact changes have across the entire experience, and identifying areas of overlap across projects
- Experienced in prioritization of design efforts and balancing roadmap development with product iteration
Professional Experience
Senior UX Architect
Garrigan Lyman Group (GLG), Seattle (Jan ‘14 – Present)
Clients: T-Mobile, Toyo Tires, Smartsheet, Clipper Vacations, Evergreen Home Loans
- Led UX strategy and designs for several T-Mobile enterprise products and marketing initiatives
- Redesigned the award-winning consumer and commercial websites of Toyo tires. Responsible for ongoing strategy and UX work
- Redesigned the user experience, information architecture and content strategy for Smartsheet’s new website by prioritizing the needs of the target audiences
- Led the redesign effort for Clipper Vacations’ website and booking widget that resulted in increased sales and reduced support costs
- Collaborating with multi-disciplinary teams to redesign and launch Evergreen Home Loans’ new website
- Working on improving the experience for Simplot’s web properties including redesign of website, audience segmentation strategies, and a content scoring methodology for providing personalized content to the target audiences
UX Design Consultant
Seattle (Oct ‘10 – Present)
Clients: Sysgain, LIHI, Chase Bank
- Redesigned the website for LIHI- Low Income Housing Institute. Conducted survey, comparative analysis, user interviews and online card sort. Developed scenarios, personas, information architecture, navigation design, conceptual sketches, clickable html/css prototypes and final website design
- Designed and conducted a task-oriented usability study of the eBills (electronic bill presentment) feature for a tier 1 banking institution. The goal was to identify usability issues with the latest eBills design iteration. Conducted stakeholder and user interviews, developed a test plan and test kit, conducted usability tests, analyzed test results, presented findings and recommendations to stakeholders, gaining buy-in to make changes to their current eBills design
- Performed an independent heuristic evaluation for a network operator’s 411 app, created wireframes and hi-fidelity prototypes with UI enhancements
- As part of University of Washington’s study project, worked on improving the file handling features of Dropbox on iPhone. Conducted online surveys, interviews, usability testing and developed task flow diagrams, wireframes and clickable prototypes
Designer
Seattle, Dallas (Jun ’06–Oct ’13)
Architectural Companies: NBBJ, RTKL, Anshen+Allen, RiceFergusMiller
- Conducted stakeholder interviews and user research, developed process flows and user personas to understand user requirements
- Conducted workspace design research, user interviews, task grid analysis
- Led conceptual planning, campus planning and vendor coordination for projects
- Worked on projects from concept to development including user requirement analysis, process flow definition, conceptual 3d modeling, design, equipment planning and coordination
- Developed interactive prototypes and led brainstorming sessions
- Clients: University of California-San Francisco, Sacred Heart Medical Center, Orlando Regional Medical Center, West Chester Medical Center, SouthCentral Foundation, Evergreen Hospital, Harrison Medical Center, Northwoods Lodge Skilled Nursing Facility
Skills
Strategy: Interviews, personas, user flows, scenarios, storyboards, mental models, design principles
Research: Heuristic evaluation, user interviews, usability testing, remote testing, surveys, competitive analysis, card sort
Design: Sketches, wireframes, site maps, interactive prototypes, mobile web design
Software: Sketch, Axure RP Pro, Balsamiq, MS Visio, Adobe Photoshop, Illustrator, Morae, Lookout, Basic HTML CSS, Zepelin
Education & Training
Master’s Certificate in User Centered Design
University of Washington (Department of Human Centered Design and Engineering)
Relevant Courses: User-Centered Design, Usability Testing, User-Centered Web design, Current Issues in HCDE
Designing for Mobile Devices – Understanding key differences between web and mobile design, design principles, mobile platforms, mobile websites vs mobile apps, and best practices for interacting with development teams
School of Visual Concepts, Seattle
Master of Architecture and Design
Texas A&M University, College Station
Bachelor of Architecture and Design
Academy of Architecture, Mumbai
